I receive the same great service each time. Employees are helpful and mechanics know their business. Very competent staff. and they are so friendly. They are always willing to answer any questions I have about my car.
Chris in service was extremely accomodating... When we first made the appointment, your service folks mistakenly thought our scheduled service appt. was a drop off. That was not what we thought we had arranged--we live about an hour away and were planning all along to wait for the car... Chris understood our concern and completed our scheduled servicing in an accelerated fashion, cutting the normal wait time almost in half! Thanks again Chris and also an additional thank you goes out to Haley, one of your managers at Shelor, for really listening to the concerns of a customer--and acting to resolve it on the spot!
We were early for our appointment and they took us right away. We were there less than an hour. This is the second Toyota we have purchased from Shelor and we couldn't be more pleased.
The shop took me in in a timely manner, very polite, knew who I was when I drove up. Told me it would take between 2 -3 hours, only took 1 hour, nice surprise. Good coffee machine, clean waiting area.
I completely satisfied with my experience at Shelor. I had a tire light on in my dash. I was afraid to keep driving it, so I stopped by Shelor and they took me right in, even though I did not have an appointment they found the problem and fixed it right away. I would highly recommend Shelor Toyota for their sales and service.