Customer Testimonials
Great customer service and friendly staff. The whole process was very easy and went smoothly.
Tammy was very knowledgeable with what I was having done, explained it in layman’s terms.
We had a great experience with the purchase of our new Toyota Highlander. Our sales person, Cory Harris, was fantastic! He was courteous and honest. He was very effective with his communication and made sure that all of our answer questions are answered prior to us taking delivery of the vehicle. He even followed up to make sure that we continue to have a positive experience with the vehicle. Thank you, Corey!
communication and efficiency seems to be characteristics that describe the staff at Shelor. Keeping the customer informed of not only the issues but the progress of the work and doing that work efficiently describes my recent time at Shelor
Fast, efficient service by highly qualified personnel. Very clean restrooms. Very nice clean waiting area.
Very clean and professional all of the staff are friendly and helpful have bought many vehicles here
Was truly a great experience. Darryl was attentive, prompt and totally professional. My car was in and out much quicker than I expected. Couldn’t ask for more!
Great place Brian Love was a great person to work with, will definitely go back again
Dustin was very helpful with the Toyota Care Plus 4 year or 45K maintenance package. He was very professional!
Service was much quicker than expected, I didn't wait but should have. Shortly after getting to work, I had a call that my vehicle was ready.
We have bought many cars and this was by far the best experience and easiest transaction.
Josh was our salesman and he did a great job of working with us to get the full sized Silverado that we wanted. He was a very knowledgeable and personable young man and made our buying experience a very enjoyable one. I highly recommend him to anyone looking to buy.
The Shelor Toyota service was great. They were efficient and the service staff was very friendly.
Excellent service, Tammy very knowledgeable. Explained everything they did and what needed to be done at all later appt. Overall wonderful service!
This dealership is dependable, reliable and courteous. It is easy to make an appointment with them.
We always have a great experience at Shelor Toyota and this is why we always take our 2020 Tundra back there for service.
When I picked up my Venza, the service rep, Mackenzie, was courteous and helpful. She explained the service and located my vehicle for me.
I was greeted quickly the advisor was attentive and very professional made me feel very welcome
Everyone was very helpful, and nice Mike Mandy worked with me until he got what I wanted.
Very welcoming. Took my vehicle right in. Fixed what was needed. Quick, efficient, and courteous.
Came for 2 year service. Out in 1 hour, 20 min. No problems, no issues.
We always rely on Dustin because he knows what we expect from our servicing and gets us the dates that we need and always is responsive if there's a problem
Dustin communicated very well keeping me up to date on the cars diagnosis. Much appreciate the kindness he gave me
Can’t say enough good things about Shelor Motor Mile, John Nixon my sales associate who was so knowledgeable, kind and patient with me! I left the lot with my new Highlander confidant I understood how to operate all those new electronic bells and whistles! Pretty good for a little old lady I must say! Oh and a thank you to the staff for making my purchase so enjoyable!
Brian Love was helpful and very knowledgeable to make our buying experience great! Love my new Highlander!
The service was great got my vehicle repaired ahead of the estimated time and the guy i spoke with was very professional and courteous a great experience and if I need anymore repair’s he will get my business
The service was timely,complete and economical. I would recommend your service department to anyone.- Jim Stoutl
This dealership listened and worked diligently to obtain everything that the customer wanted. The car purchased was new and clean and everything was explained thoroughly. All staff were polite and helpful.
Matthew was a very nice efficient salesman. Showed me everything about the new Rave 4 that I need to know. I enjoyed doing business with him.
Caleb, Kay, and Emily provided an excellent buying experience with the purchase of our new Highlander.
Excellent service! Very accommodating! They were able to diagnose and fix my vehicle same day.
We had a great salesman that was very helpful. I called and he had what I wanted and I drove from Lowgap NC to get it!
Bart and Bobby were very helpful. They even arranged a ride home for me. Thanx guys!
They are very good people and do an excellent job.always purchase and take my vehicles there for maintenance.
Was treated with utmost respect, took my car in and called me when it was ready. when i picked it up the attendant explained what they did in full and answered my questions in a professional manner.
Respectful, friendly service. I brought my car for a standard oil change and tire rotation/balance. It was easy to make an appointment, and they got the work done.
Excellent prompt service in diagnostic and repair! Toyota service rep was polite and experienced on the job.
I have been doing business with Shelor Toyota service center for a number of years and have been completely satisfied. The employees are always professional and go out of their way to assist you whenever possible.
Everything went smooth as it possibly could and everyone was very helpful. Great experience with Shelors!
Dustin was a wonderful help to me with regard to my insurance. He went above and beyond to help me.
Service was very good at the dealership. I did not have any issues. Thank you very much.
We really enjoyed the hard works from our sales lady. She had to multitask between 3 couples.
These are definitely crazy times to purchase a vehicle. I must say waiting after placing an order was difficult, but John was always there to update me no matter how many times i bugged him. The wait was no where near as long as anticipated. I really appreciate the service and professionalism I experienced at Shelor! With this purchase and the one in 2015. Thanks again John and team!!
Good customer service. Timely completion of all work performed. Free car wash with the service.
All of the staff are friendly and courteous when helping their customers. The best dealership ever!
It is an amazing dealership.They have great employees and prompt and courteous service. I highly recommend them 😁
Dealing with Charles Miller was the best experience I have ever had at a dealership and the rest of the staff went above and beyond helping in anyway they could I will never go to any other dealership ever!!!
We had a great salesperson, very knowledgeable and efficient. Very friendly and courteous, and kept us well informed.
Sales staff was extremely helpful and nice and helped me make sure I was making the best decisions
Stephen was wonderful to work with. We really feel that he went above and beyond to help us get into our new Toyota Highlander. But to be honest our experience yesterday with Shelor was all-around great. My husband and I both said that we didn’t feel like we were at a dealership. Because a lot of times when you go to buy a car you feel pressured. No one at any time made us feel that way.. From the gentleman that helped us at the Ford lot, and I’m sorry I don’t remember his name. But he ...
Shelor exceeded my expectations. I was pleased how well Brian Love and Melissa took care of me. Both took their time to answer any questions I had and took time to explain everything that was happening during the process. Brian went over every aspect of the car. I will definitely be back to buy another car in the future. Couldn't be happier!
I purchase my third vehicle from Shelor today. As usual the service was superb and staff was knowledgeable and helpful. I have recommended Shelor to my friends seeking vehicles and I will continue to do so in the furure. Shelor prioritized my needs and helped me to make an informed decision with my purchase.
Great place to purchase from very helpful everyone was so nice.i had a great experience
Great service, very accommodating to the customers and always ask the customer if there is added service to be done in your car aside from what agreed upon.
Clean dealership, very helpful and knowledgeable salesman and very efficient in processing sale, friendly and efficient financial processor, clean restroom facilities,
Good and timely service, friendly staff. Shuttle service provided. They allowed me to bring in my vehicle a day ahead of scheduled service and actually were able to provide the services that same day even though they were not requested to do so.
Everyone was very friendly and the waiting time was minimal and I would high recommend this service to anyone.
I would love to have had my oil changed at 5000 miles instead of 10000, but I understand they do it at 10,000 miles now. 10,000 to me is way to long to go without changing oil.
Very good service, courteous, adequate updates while waiting, complementary car wash. May be pricy but overall satisfying service.
Great quick service - They were busy but very fast drop off process and they were done in an hour. Excellent!
Salesperson was very professional, knowledgeable and helpful!! The sales manager did seem to be flexible and helpful in trying to make a deal.
Awesome, been buying from them for years, friendly staff and great service. Great communication, timely manner
Very attentive for scheduled tire rotation 1.5 hours wait previous visits have been shorter.Polite and great customer service however I would hope to not have to wait 1.5 hours for tire rotation
Great experience for buying a car. They did exactly what they told me before I even arrived to look at a car.
They were great; fast , thorough, and gave me a ride home. Solved my truck tire issue.
Very helpful,love going to this place.Never,every had any plroblems with them.They are the BEST
They did a great job. Went Out of their way to get me home. That way I wouldn’t have to wait around all day. They were done sooner than expected, and a great job.
Great car buying experience .salesman went above and beyond to work with us it is our third vehicle buying from and will be buying again
Kept me informed through the whole process. Arraigned for a loaner vehicle when there just wasn't enough time to finish everything in one day. (Unfortunately my appointment was later in the day)
Although the mechanic completed the multi-point check, there was no indication that other checks on the scheduled service listed in the toyota book had been completed. This may be due to the generic multi-point checklist used by Shelor does not include them. However, some of the items in the Toyota book for the 45,000 mile service HAD BEEN checked off. Why not the rest? Disappointed with the lack of thoroughness. Not the mechanics fault. Should be required and checked by service representative.
I find this service center to be friendly efficient and reasonably priced so I will keep coming back
The Staff at Shelor Toyota are always friendly and very informative about each vehicles that comes in to get their vehicle serviced! I'm the type of person needs to have the same Service Advisor everytime I get my car serviced, because I don't have to explain and repeat everytime to a different person! Plus they can talk to a family member and explain what's going on with my car when they find out my car needs this or here's the problem. They can speak car language that I don't have haha! I'm very impressed ...
Best auto repair experience I have ever had at any dealership. All personnel were very professional in every way. Facility is the best. My Chevy Colorado was repaired for less time and money than they estimated. For sure I will buy my next truck there.
I normally have excellent things to say about Shelor, but they dropped the ball this time. I made my appointment on-line and requested a GPS update over a week in advance, because I know they have to order it. When I got there, they didn't have it, said it had to be ordered. When I asked why it wasn't already ordered, I was told next time make my appointment by phone, not on-line. That is crazy, why do they offer a service request field on their website?? Now I have to go back for another service arrangement.
Excellent service, most cars sold at MSRP!! Low pressure! They have the most cars I've seen. Thank you for not gouging!!
Work was good. Kept me informed. Very polite & nice. completed work before it was expected.
This dealership has friendly, professional employees who explain what is needed and get the car fixed on a timely manner.
Service was very friendly and the people in the service department was very friendly and was very fast
Bart was extremely helpful in keeping me updated on what was going on with my 4Runner. The vehicle was done and ready when I got there to pick it up. Bart is very professional and it was a great pleasure to have meet him. Makes getting my vehicle worked on a nice experience and not a stressful one as they keep you updated on everything. Thanks Bart!!
Shelor will go that extra mile for you this is the third vehicle I have purchased from them I have been pleased with the other two and didn't check any other dealers
I was very happy with the knowledgeable and courteous service I received from Shelor Toyota.
Friendly salesperson not to pushy. Kept us informed during the whole process. I would recommend Brian to any friend looking for a car.
My experience here was first class. Very professional and great communication. I reserved my truck and had it within 3 weeks. This was my second vehicle purchased from here and I’ll be back for my next one.
Our overall experience with Shelor was good. This is the fourth vehicle we have purchased from Shelor. Our salesman, Jesse at the Chevrolet lot, was quick to find what we wanted and did not push anything we didn’t. They gave me exactly what I wanted for my trade with no hassle and worked with us well on the price of the vehicle we purchased. When it’s time to buy another we’ll definitely be back for purchase number 5.
Brian was very nice and understanding with my situation. I would recommend people to shop there.
Efficient service, friendly staff. And the waiting area is always clean and confortable. Highly recommend Shelor Toyota.
They were very helpful when I called about my problem. Told me where to go to get my battery key replaced. The young man who helped me was very pleasant and solved my problem in a very short period of time . The problem I had was finding the building. There was no sign for BristolDrive. Please have this corrected. One other commented o this. Other tan that visit to get battery was pleasant.
Very friendly and organized, didn't take long to conduct business. But a little disappointed with the truck I purchased, had problems on the trip home. In less than 50 miles up the road the pre-collision light came on that said malfuction see a dealer so here I am at a toyota dealership at 8:00 on a Monday morning with 123 miles on a new truck, Not a good start
Brian was great, he kept us in the loop thru out the whole ordering process. He did his best to streamline the entire purchase process as we had a long drive home. He explained and went over the vehicle features of the Rav4 we purchased and answered endless questions that we had. This is our 3rd vehicle purchase from Shelor and and our first hybrid purchase - we are very pleased with both the dealership and our sales person.
Stephen was very knowledgeable and a delight to work with. Dealership was clean and I highly recommend them if in market for a Toyota.
The staff are extremely friendly and helpful and my service was done in a timeous manner
Great Service and all the sales Rep are so friendly and answer your questions patiently . Great team .
Everyone is super nice At Shelor motor mile James was our sales Associate he was absolutely amazing they took care of us well and I love my Camaro!
It’s always a pleasure doing business with the folks at Shelor. I recommend them to anyone looking to buy a new or used car.
Great customer service friendly atmosphere and so very helpful from A-Z with our purchase!
Very friendly service and the wait time was decent. I would recommend the service department.
Service was great BUT - I didn’t understand the $ 14.50 misc. charge. And saw no reason for it. Andrew explained the charge was for the use of tools on the job. The next time all charges should be explained on the invoice. And if you have a vehicle worked on tools must be used and you are a service business so I still think the charge was uncalled for.
Great service as always. Ordered new tires and they came in sooner than expected and Installation took a less time than promised. Great service guys!
Folks were kind, pleasant, very helpful and easy to work with, no pressure Great experience!
Great experience. They worked hard to meet my needs. Excellent communication. Friendly staff. High integrity. I strongly recommend.