Customer Testimonials

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DealerRater Mar 5, 2021
 

I like to do the business with Beverly messick. She’s help us go through all the questions that we have.. thank you so much..

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DealerRater Mar 3, 2021
 

Very happy with Highlander purchase. Dealership was very clean, everyone was very helpful. The salesman was very friendly and helpful. This is my second purchase, I would highly recommend Shelor Toyota to anyone.

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DealerRater Mar 3, 2021
 

Awesome and friendly staff every time I get my tacoma service done with them. In and out with in a reasonable time frame. Also look Beverly up when looking for a new ride.

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DealerRater Mar 3, 2021
 

They are always polite and ready to help you with any service. Thanks for all you do Scott!! SHELOR — You need to fix your website so it does not require minimum words.

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DealerRater Mar 3, 2021
 

Many years a dealership to depend and rely on. We have two Toyotas that we love and its a choice that we know we will get great service and Shelor will go the extra mile for us. Brad in Toyota service was professional, friendly and kept me informed on my service. And, the cost was very reasonable...way to go Shelor Toyota!!!

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DealerRater Mar 2, 2021
 

Easy to schedule. Fast check-in. Nice waiting area. Fast service. Everything went well. Provided good explanation of the work that was done & explained their recommendations.

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DealerRater Mar 1, 2021
 

Excellent service w/ outstanding service. Experience was like no other purchase. The process was done w/ ease and our salesman was so helpful and layed back.

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DealerRater Feb 28, 2021
 

Outstanding service, very polite and personable. My car was finished in a very reasonable time. The waiting room was clean and social distancing! Thanks you!

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DealerRater Feb 27, 2021
 

Excellent experience. Second new car purchased from them. Would recommend them to anyone to buy a new car. Also, service on first car has been excellent.

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DealerRater Feb 25, 2021
 

Had a good experience shopping for a new 4Runner at Shelor Toyota, Matt was informative, helpful and kind. It was a convenient and easy experience.

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DealerRater Feb 23, 2021
 

Shelor was so helpful in helping me find a car that I love. Brian was great and gave me wonderful customer service. I would recommend them to anyone looking for a car. Best car dealer ship I have ever worked with.

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DealerRater Feb 22, 2021
 

Will highly recommend to family and friends. Found the vehicle I have been searching for followed up by a staff willing to work with me.

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DealerRater Feb 22, 2021
 

They were the only place that had the style of van we were looking for, with the features required for the area we live in.

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DealerRater Feb 19, 2021
 

Awesome- customer centric and do first class work in a timely and professional manner. Glad I bought my 4Runner there! I had choices of where to purchase- I made the correct one with Shelor!

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DealerRater Feb 18, 2021
 

I have found this dealership to be very professional. Everybody is very helpful and willing to go the extra mile for customer service. I will continue to bring my vehicle for service.

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DealerRater Feb 18, 2021
 

Very friendly and willing to help with all questions. Great about test drive of 2 different brand vehicles. Did not felt pressure to buy any particular vehicle.

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DealerRater Feb 17, 2021
 

John Nixon is a fantastic salesman. My family has been buying from Shelor for years. Tony Amoroso is also great to deal with. The guys at Toyota are the best!! Love Eugene in finance as well, I always ask if he is available.

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DealerRater Feb 17, 2021
 

Eric is the best,he always does a great job helping to make sure everything is done right.I would never go anywhere else.I love everything about Shelor and only would go there.Great job guys

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DealerRater Feb 13, 2021
 

Brian Love was super to work with in our purchase of a new C-HR. He understood our constraints and worked with us to achieve our goal. His friendliness and knowledge of the car are top notch. We traveled over two hours just to buy from Shelor. This is the second vehicle we have bought from Shelor and we will not hesitate to buy from them again. Thanks again, Brian and Shelor, for your great prices and selections.

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DealerRater Feb 13, 2021
 

This was my first time buying from Shelor Toyota Beverley was great to work with and is very knowledgeable. the process went very quickly. I am enjoying my new Camry.

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DealerRater Feb 13, 2021
 

The service center personnel are great here. We have a nice clean environment to wait in and the crew take excellent care of your vehicle. Prices are reasonable and I'm recognized whenever I come in for service.

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DealerRater Feb 10, 2021
 

Michelle was excellent to work with. She knew our budget and found us a car within our price range and great payment options. I really appreciate all her and the shelor toyota team has done for us.

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DealerRater Feb 10, 2021
 

Eric always meets me with smile. He always goes over the reason for my appointment and ask if there is any other concerns. He keeps me informed of the issue for the reason I'm there and the results to how it was fixed. he keeps me up to date on the time it will be for my truck to be finished. The waiting room is always clean. The bathrooms are perfect.

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DealerRater Feb 9, 2021
 

The folks in sales and financing were friendly, helpful, and not pushy. Beverley found the exact vehicle that I wanted and was extremely helpful in explaining the vehicle's features. Financing got me a good rate and processed the paperwork quickly. Couldn't ask for a better experience.

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DealerRater Feb 9, 2021
 

Bryon was very helpful and took his time to explain features to use. He was very thoughtful and didn’t get upset when we asked the same questions

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DealerRater Feb 6, 2021
 

Still the best folks to service your vehicle!! Quick service and friendly staff!! Highly recommended this team for your vehicle service needs! Thanks to Dustin for another great service experience!

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DealerRater Feb 6, 2021
 

Words cannot describe the effort, time, patience, and overall hard work of Jonathan and Chris at Shelor Toyota. They are head and shoulders above the rest.

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DealerRater Feb 5, 2021
 

The dealership was great but the salesman was one of the best we have worked with ever. Thank you for all the help will be back

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DealerRater Feb 3, 2021
 

They are great and very professional I’m well satisfied with the service they all the time when they service my vehicle always go there

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DealerRater Jan 30, 2021
 

Amazing place to work with! Highly recommended! they are super friendly! They make the process very easy for you! I would definitely tell family and friend to go there for all the Toyota needs! Stephan was amazing!

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DealerRater Jan 29, 2021
 

John Nixon was wonderful in assisting us with the purchase of our new Toyota. We are pleased with our new vehicle and recommend this dealership to others!

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DealerRater Jan 29, 2021
 

Beverly Messick did a great job helping us with our purchase. We did our research before hand and the internet sales manager Neal was prompt in response and was helpful in getting the pricing right to be competitive with what we could get at other dealerships. Thank you both for making the car shopping experience a pleasant experience.

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DealerRater Jan 27, 2021
 

Very professional and courteous staff. Would highly recommend .They explain what they are going to do and then tell you what they have done and give feedback on what you might need to keep an eye on . Clean , large waiting area.

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DealerRater Jan 27, 2021
 

awesome experience, highly recommended, everyone very nice, steven lancaster salesman was very knowlegable and helpful on showing us all the gadgets on our 2021 4runner, plenty of stock,

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DealerRater Jan 26, 2021
 

Matthew Moore helped us to find the truck we wanted, gave us a great deal on a it, was very efficient, courteous and accommodating. Answered all our questions. Great salesman!

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DealerRater Jan 26, 2021
 

Extremely nice and very efficient. They were on time in getting my car ready. It had two recalls and they did them while I was there.

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DealerRater Jan 26, 2021
 

Great place to purchase a vehicle. More stock and variety. Sales Person, Brian Love, was very helpful and accommodating. Gave us a great value for our trade too. Our "Just looking" became "let's buy". He was very quick to return our calls, answer our questions, and get back to us quickly for additional questions we had. Great experience. This is our 3rd Prius and our 8th Toyota product.

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DealerRater Jan 25, 2021
 

The service department personnel are very courteous. I did not have to wait long (about an hour) for routine maintenance. I will not take my car anywhere else.

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DealerRater Jan 24, 2021
 

Your sales woman Beverly Messick was awesome!! We would recommend her to everyone. Thanks Beverly for all your kindness, very knowledgeable and went above and beyond

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DealerRater Jan 17, 2021
 

Great place would recommend to others, they were quick and easy to deal with I was satisfied with my time spent and the price I got.

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DealerRater Jan 16, 2021
 

I am a long-time fan of the service center. Brian Lawless is professional, excellent, and accurate. I will not take my cars anywhere else for service needs!

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DealerRater Jan 15, 2021
 

The sales persons and financial people were all very professional! The salesman explained the truck options very well. The facilities were clean and met all current health standards.

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DealerRater Jan 13, 2021
 

Jonathan Leary was great and the dealership gave me the deal I needed. Jonathan allowed me to drive different trim models and helped me find the one that best fit me.

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DealerRater Jan 13, 2021
 

They was Excellent, friend and answered all of our questions. They worked with our credit and got us a fast approval without us putting a big down payment

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DealerRater Jan 12, 2021
 

I appreciate the professional way the gentlemen at the service department conduct themselves. They were very kind but then, they always are. Just a routine scheduled appoinment.

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DealerRater Jan 11, 2021
 

We are very pleased with our purchase! Michelle Vaught was the best sales person we have ever met, she was very helpful thorough and really seemed to care about us and our needs. A very pleasant experience ☺

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DealerRater Jan 10, 2021
 

They didn’t have the color I wanted but they got it in two days. Matt was very helpful in everything. It was a very pleasant experience.

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DealerRater Jan 10, 2021
 

Had to order my new truck. They were patient, helpful and informative through out the entire process. The day I finally got my truck they were once again helpful and took the time to walk me through all of the features.

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DealerRater Jan 9, 2021
 

Eric has always treated me with professionalism, courtesy, and respect for the past 7 years. He always greets me with a smile, ask if I have any concerns other than my appt. is scheduled for, and always keeps me up to date as I wait in the lounge. The gentlemen who actually do the service, I don't see, but my 4 Runner is never greasy, scratched, nor is my driver side seat ever moved to their height. I'm very happy with the care given to me and my 4 Runner each time.

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DealerRater Jan 9, 2021
 

Great service Brad very helpful I don’t really have to write twenty five words if I can say it in less you need to redo this question.

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DealerRater Jan 7, 2021
 

I always appreciate the cleanliness of all areas of the facilities. Even more importantly to me is the fast and efficient service that I receive. But above all else is the manor in which I am treated by everyone. I am always treated as though I am the most important customer of the day. I would never go anywhere else.

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DealerRater Jan 7, 2021
 

One of the best experiences we ever had buying a vehicle. We done everything from the comfort of our home. Super nice sales staff. Would highly recommend them to anyone.

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DealerRater Jan 5, 2021
 

I drive 25 miles to get service done here rather than going to a closer place. I am always treated with respect, the waiting area is clean and comfortable, and they don’t push me to get more work done on the car. During the pandemic, they were taking extra precautions with cleaning and spacing people out. Everyone had on a mask, and there was a guy spraying what i assume was a disinfectant, as well as keeping the doors open. I appreciate all of that. I felt safer than at a grocery store, for sure. I feel like they take ...

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DealerRater Jan 5, 2021
 

I drove 3 hours, one way, to purchase a vehicle from Shelor Toyota. The buying and customer service experiences where well worth it! Neil online kicked off with immediate responses and a call to answer questions, Matt as my sales rep was friendly, knowledgeable and honest and Pete in finance was knowledgeable and straight forward.

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DealerRater Jan 4, 2021
 

This was a very good experience. They let me test drive overnight so I could see how the car handled on my backroads. Highly recommend.

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DealerRater Jan 3, 2021
 

Best car buying experience ever. I drove from Texas (in my 10 year old, 220,000+ miles Highlander) to visit family in Salem for Christmas. I had planned on buying a new Highlander when I got back to Houston, and was looking at them online. On a whim, I decided to ask for a quote on a 2021 Highlander Platinum edition. Stephanie, the internet sales manager, sent me a very attractive out the door price, so I decided to go take a look. Brian Love was my sales person, and he jumped thru hoops to earn my business. I didn’t have a checkbook ...

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DealerRater Jan 2, 2021
 

It's the 3rd vehicle I have purchased and John Nixon is the reason. I have a good track record for judging the character of others, and John is dependable and honest. If he can help he will, if not, ... he will explain why not, ... in straight forward in simple language.

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DealerRater Dec 30, 2020
 

Everyone was very polite and carefully explained everything. Matt Moore (and on an earlier visit, Corey (don't know his last name)) did a great job walking us through everything - he displayed a very complete knowledge of the vehicles we test drove and the one we eventually purchased.

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DealerRater Dec 29, 2020
 

We were treated with respect and never felt pressured. Both salesman and closing representative were very gracious. The only oversight is the cargo liner missing from our vehicle. Contacting salesman to correct. Thank you.

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DealerRater Dec 29, 2020
 

we had a very positive experience. the salesman Matt Moore was attentive, patient & thorough; spent lots of time with us and he was just great in every way. Even took us up to the Subaru dealer as we had not decided on a vehicle at all at that point. At first visit, the manager also greeted us and checked that there was nothing else we needed and we also got a followup email offering additional help if needed.

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DealerRater Dec 28, 2020
 

Everything about the process was made easy. From the salesperson to the management team, everyone was top notch. This will be the only dealer I buy from moving forward.

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DealerRater Dec 28, 2020
 

Was looking to get my wife anew car for Christmas. My experience started on Shelor Motor Mile website where I was able to view all cars in inventory, schedule a test drive and do my financing. it was very easy.

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DealerRater Dec 28, 2020
 

very knowledgeable about the vehicle and accessories. Kept in touch and worked to locate the vehicle we desired. I would recommend working with them again.

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DealerRater Dec 27, 2020
 

Staff alway professional. Only issue I had was trying to make an appointment was placed on hold for 20 minutes. Then asked to leave a call back number

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DealerRater Dec 24, 2020
 

I'm for the tacoma corrosion recall. Superb service agent Brad. Easy Peasy all the way. Outstanding service. And, super easy process for the loaner vehicle (a 2021 same model tacoma) during the 2 day service.

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DealerRater Dec 23, 2020
 

What a great experience! We love our new vehicle! Everything went smoothly and we felt like they were looking out for us every step of the way.

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DealerRater Dec 20, 2020
 

Staff made everything easy. Matt was very accommodating and responsive to my requirements. Great experience that continues after the sale. Everyone was professional, polite and helpful.

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DealerRater Dec 19, 2020
 

Matt at Shelor Toyota was absolutley wonderful to work with. He made the experience of buying my new Rav4 great. I love my new car!

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DealerRater Dec 19, 2020
 

Johnathon Leary did a fantastic job. He was very knowledgeable and helpful. The sales clerk was also very personable and professional. I love my new 4 runner!

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DealerRater Dec 18, 2020
 

Purchased a Highlander Limited from Shelor Toyota. Straight forward, professional sales experience with John Nixon. John was extremely knowledgeable and engaged. Offered a competitive deal from the outset - no back and forth to the sales manager for approval. I would recommend Shelor and John Nixon to anyone looking for a new Toyota.

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DealerRater Dec 15, 2020
 

Prompt and courteous service. Explains in detail the service that was provided and what is recommended. I feel they are honest and I trust them with my vehicle safety.

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DealerRater Dec 15, 2020
 

Very good service for oil change, one of the fastest ever. Person was very nice. Only one other person in waiting room. Every thing was clean. Dustin was very efficient..

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DealerRater Dec 12, 2020
 

Super helpful and friendly. Brian B. and the rest of the team were awesome to work with! I will definitely refer friends and family there!

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DealerRater Dec 11, 2020
 

Dustin was friendly and explained the maintenance procedure plus reviewed with me afterwards. Also told me when next service would be required. Really appreciate the great service! Thank you

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DealerRater Dec 11, 2020
 

Shelor Toyota is wonderful!! Beverley Messick was especially helpful with finding the perfect car for us! Mark Reynolds was also fantastic helping with the financing process. Very easy to work with and answer any questions we had!

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DealerRater Dec 11, 2020
 

Great service at a great price. 👍 The staff was courteous and accommodating. A pleasant atmosphere and experience. They went above and beyond. Very well pleased 😀

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DealerRater Dec 10, 2020
 

I have been taking my Corolla to Shelor Toyota for general maintenance since moving to the area. Everyone is always friendly and helpful. Appointments are easy to schedule and there is never a long wait to have my car serviced. All work done on the vehicle is properly explained and the cost seems fair.

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DealerRater Dec 9, 2020
 

I was warmly greeted by Dylan who said he would be taking care of me. The waiting area is very clean and roomy. I was in for routine maintenance work. Car was ready quickly. Checkout was a breeze. Dylan is VERY professional and friendly. GREAT experience.

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DealerRater Dec 5, 2020
 

This group does what it takes to satisfy their customers. I was recently in for routine service with an issue with the mobile app. Dustin Moore worked tirelessly on the issue while I was there and the app now works that had previously never worked. The service team works together here with each other to assure customer satisfaction. 5 starts +

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DealerRater Dec 5, 2020
 

Beverly and Sarah were AMAZING! Second time getting a vehicle here! Thank you for working with me and making sure I got the best price!!

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DealerRater Dec 4, 2020
 

It was very nice to work with Jonathan and Corey, they helped with a smooth and easy to understand purchase of my new Toyota Tundra. I would recommend anyone looking for a vehicle to use either one of these gentlemen as they were very helpful.

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DealerRater Dec 1, 2020
 

I have bought 4 new cars, all Toyota. I have walked out of just as many if not more Toyota dealerships in frustration. One thing I’ve realized is that the salesperson is the most important component to me, and John Nixon is the best one I’ve worked with by far. He’s low pressure, honest, and you can tell he is not just worried about making a sale, he wants to find what works for you. He was recommended to me, and I will definitely recommend him to others.

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DealerRater Nov 30, 2020
 

Excellent interaction through the entire process! Extremely helpful, knowledgeable, and first class customer service. Couldn’t be happier with my decision and car purchase! Everything I was looking for and wanted and then some. The whole overall experience from looking, to test driving, and eventually to buying was as pleasant and successful as anyone could ever have hoped for!

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DealerRater Nov 30, 2020
 

Went with no real choice in what car my daughter wanted. Brian was great with my daughter let her choose what she wanted with no pressure

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DealerRater Nov 30, 2020
 

The service department is efficient. The staff have always been polite, friendly and courteous. Ease of appointment scheduling is a must for me. The lobby was decorated beautiful for Christmas.

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DealerRater Nov 28, 2020
 

They were helpful and expedient in assisting me. I was able to get top dollar for my trade in which helped me pay off my wifes car AND get an awesome new Tundra.

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DealerRater Nov 24, 2020
 

The visit was handled efficiently & pleasantly. Social distancing and masks made me feel very comfortable. I also liked the large figures displaying the nativity scene.

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DealerRater Nov 23, 2020
 

Really good service and friendly sales girls wishing next time to visit Shelor looking for her because all was explained and treated like she was going to buy it

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DealerRater Nov 22, 2020
 

Great experience with the Shelor Toyota Service Department. They are always friendly and professional. Even though I was early for my appointment, I was able to wait in lounge and they worked my 4runner in as soon as possible.

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DealerRater Nov 21, 2020
 

Great experience dealing with John Nixon! A real Pro! Glad I purchased a top end vehicle from a world class manufacturer Toyota ! Providing jobs in the USA

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DealerRater Nov 21, 2020
 

I’ve always had great service with Shelor Toyota, everyone is always friendly and courteous. I have always recommended the dealership to other people and will continue to do so.

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DealerRater Nov 18, 2020
 

My consultant was patient with me every step of the way. Everything was handled professionally from selecting the vehicle, through taking delivery. Way to go.

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DealerRater Nov 18, 2020
 

Always prompt, couteous, and efficient. They stand behind their product. Amazingly, they even offered to change out the frame on my pickup under warranty at no cost,and with a rental to use while inprocess. Clean pleasant showroom makes waiting for service a pleasure.

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DealerRater Nov 17, 2020
 

These guys are on the ball,very efficient and courteous.Customer service at it's best!!I am always happy with this service department!Excellent!

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DealerRater Nov 15, 2020
 

EXCELLENT sales service. The team was flexible in several ways that made our buying experience top notch. Rodney patiently listened to our requirements and got the exact truck I wanted. Corey was patient with us while we coordinated our payment and pickup time. Highly recommend.

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DealerRater Nov 14, 2020
 

Brian Love was amazing to work with. He was very thorough and informative. The entire process was handled quickly and Finance was awesome as well.

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DealerRater Nov 12, 2020
 

Very professional service department! I took my 16 yr old Tundra back for a recall repair - they treated it like it was brand new! I would highly recommend them if you are near the NRV.

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DealerRater Nov 12, 2020
 

did good job attendants were friendly. took the truck in at the appointed time. after service talked to me about the work that was done,

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Cars Jul 30, 2020
 

I brought a new Kia Sportage. From the time we got there we got excellent service. Our Salesman,Joey was "Awesome ". Thru the whole process from picking out my new Kia all the way to Financing it went smoothly!!! Thank-You Shelor Motor Miles for everything!!!

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Cars Jun 8, 2020
 

The salesman that represented Shelor Motor Mile I would recommend in every way , although we did not purchase a vehicle there , he was the most courteous and understanding person to try and find a vehicle to meet our needs . If you visit the dealership ask for Ryan East!

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