Customer Testimonials

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Google Jan 23, 2019
 
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Google Jan 23, 2019
 

it was very good and fast

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Google Jan 22, 2019
 
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Google Jan 22, 2019
 

I have consistently had nothing but the best service from the Staff at Shelor.

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Google Jan 21, 2019
 
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Google Jan 19, 2019
 
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Google Jan 17, 2019
 
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Google Jan 16, 2019
 

I have nothing but praise for the Shelor Toyota Service Department and it is definitely far better than the Express Service/General Service that Shelor offers across the street from the Toyota Service Center. With the Toyota Service Center, you always are treated very professionally and personally every time you come. I simply would not take my car anywhere else for service. When there are problems with the vehicle that need to be addressed, they explain every problem to you, what can and cannot be done, how long it will take to get it done or how long it will take to get the necessary parts. I had a very unusual problem with my 2010 Sequoia last year after having the car repainted when I purchased it used (at another dealer). After the painting was finished, there was a high pitched irritating noise coming from the driver's side mirror that was not resolvable by the company that painted the vehicle. Scott Hall, the service manager at Shelor Toyota identified the problem and had it serviced and fixed after I spent months of frustration trying to get it fixed elsewhere. Scott Hall, the Toyota Service Manager, always greets me personally every time. In addition, Brad Wright and Eric Tignor, service advisors are all top notch, high quality employees. I truly have never experienced better service at any car dealer anywhere, including Shelor's other service department, which is not up to par with Shelor Toyota Service. I would not take my car anywhere else. Another good reason to own a Toyota in this area!Again today, I was reminded of how professional and courteous the Shelor Toyota Service Department is. Our recent snow/sleet storm messed up the settings on the windshield wipers. In addition, today a truck pulling a horse trailer threw large slabs of sleet off the top of the trailer onto my car causing damage to the rear left side passenger door. I took it to Shelor less than an hour before they close. Brad and Scott addressed the problem immediately as I pulled in with no delay whatsoever and I did not even have an appointment! Scott fixed the windshield wiper in less than 5 minutes and Brad got the needed part for the door ordered. I simply would not take my vehicle anywhere else for service. Shelor Toyota is the best! They get an A++ rating from me!

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Google Jan 15, 2019
 
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Google Jan 9, 2019
 

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