Customer Testimonials
Had a great experience buying our first Toyota here. The employees were so friendly, answered every single questions we had, and made the process so easy and painless.
There is always good communication and explanations after servicing my vehicle. The employees are very polite. The waiting area is comfortable and usually the wait is not very long.
It was a very clean and inviting atmosphere. Awesome staff. They all are very knowledgeable when it comes to each vehicle brand. Will be back.
Buying our car was seamless! Brian did a good job working with us. No pressure! We can recommend the Toyota Highlander the dealership and the team
Went looking for a SUV and fell in love with The Toyota Jonathan Leary was a great help and knowledgeable about Toyota. I would buy from there again.
Wonderful friendly service through the whole process. Provided all the information I ask for and many opportunities to test drive to make sure I was completely happy with my choice.
Beverly was great! She was super friendly and helpful throughout the entire process of ending my current lease and starting a new one. She went above and beyond to make this a pleasurable experience.
Excellent experience from start to finish. Beverley found us exactly what we were looking for and kept in touch throughout the process. It was a pleasure working with Beverley and Shelor.
Dustin in the service team is a credit to this company. All around the exceptional service provided sets the status standard for new car maintenance.
I just leased a Toyota Corolla today from here and the salesman, Brian was very informative and helpful. He made the process go incredibly smooth and I would recommend him to anyone that goes to buy a Toyota from Shelor.
We had the best car buying experience at Shelor than we've had anywhere else. Beverley M was so wonderful to deal with! Thank you
Everyone was very nice and accommodating! Service Explained everything clearly and professionally. They even let me know that I was almost in need of tires and wipers.
This is the fifth new vehicle we have purchased from Shelor Toyota and every time we have been so pleased. They offered an excellent trade in value on my old RAV4. We love the fast lane for oil changes and buying tires as well. My salesperson this time was Michelle Vaught and she was awesome! She was very knowledgeable about my new car and took her time sitting in it explaining all of the features. It is safe to say at this point Shelor has our business for life.
My Tacoma had a recall on the frame. It took over two months to fix. Toyota gave me a loaner vehicle and did not charge me anything extra. I especially appreciated Dustin, who kindly kept me informed of the progress on my truck. He worked hard to make sure my truck was fixed properly. The way he smiles at customers showes he enjoys helping people.
Beverley Messick at the Toyota lot was hands down the best salesperson I’ve ever dealt with and I have purchased plenty of vehicles. I would recommend her to anyone I know
When I walked into the Shelor dealership, I knew what vehicle I wanted--and I also knew how I would make my decision. In a few minutes, Matt Moore helped me narrow down my decision to a Tacoma Truck (TRD off road) with tech package / blind spot monitor in army green color. Although inventory was tight (something I confirmed with my own research on Cars.com)...Matt Moore helped me reserve one in Shelor's expected inventory and kept me informed on the timing of the delivery. Matt Moore also researched other trucks from other dealers' inventory but didn't try ...
I have purchased and leased vehicles from Shelor Toyota for over twenty years. I love the professionalism and curiosity always shown to me. I will buy my next vehicle through Shelor no doubt.
Matt Moore was friendly and helpful, and super easy to communicate with! He kept the ball rolling for us until we drove the car away with all the specs we wanted in it. 5 out of 5.
Salesman was very knowledgeable about the Corolla and was able to answer all questions that I had. The dealership was very clean and very friendly.
Service was good and the shuttle was very nice to transport me to work on time. (Recall Service) for 2019 RAV 4. Erin called me when the service was complete.
Can't say enough about the customer service from start to finish. After working with another dealer with no results I called Shelor. Carson was welcoming and got us set up with Michelle who got us into the vehicle we wanted and was able to keep us within our budget.. Honestly a hassle free buying experience. Highly recommend.
Ryan Wildman, our sales agent, was extremely helpful in providing assistance to help us make an informed decision concerning this purchase. We evaluated autos from several dealers over a 4-6 week period, and Ryan was by far the best sales rep with whom we interacted. He never was pushy, but checked periodically to see if we needed anything to help us make a decision. I definitely will recommend that family and friends considering a Toyota purchase consult with Ryan at Shelor Motor Mile.
Matthew was trustworthy and ensured I was aware of all processes. He was very courteous and a true professional. I will recommend Shelor to my friends
It is always a great experience when buying a car at the Shelor Motor Mile, everyone is very knowledgeable and nice. They took care of everything I needed.
The 2018 Sienna minivan was the second used Toyota Matt Moore helped my wife and I to locate for purchase. Matt is a pleasure to work with and will be the first person we contact when needing another vehicle, Toyota or otherwise. The surprise plus with this transaction was the low APR loan Shelor provided -- more than a full percentage point less than our own bank (with whom we have had accounts for just over 25 years). This dealership is first rate.
Great service ,nothing unexpected ,always ready for me when I get there. Service was the reason for purchasing from this dealership rather than my local one .
Love my new RAV4! Michelle was great to work with and made my trade very easy. I took my Camry in for service and drove off with a new RAV4!
Literally love my new Tundra, 1794 edition. Had a very small issue with steering wheel trim, and dropped in to show head of dealership service dept. He told me to let him know when I would be back for 1st service (5000 miles) and he would replace entire steering wheel. I am a "seasoned" citizen and value service more than I once did. These folks are great.
Michele was very professional and low pressure salesperson. Shelor Toyota doesn’t try to sneak in extra fees and charges like some dealers. Pleasant experience
Corey was great - very helpful, informed about the vehicles, polite, friendly. Was looking for new Highlander; however, found a 2020 with low mileage, so purchased the car in the same day. very satisfied.
Beverly is wonderful. There was no high pressure sales. She was warm, funny and accommodating. We loved her! We will definitely be coming back to her for our next car!
Easy and honest to buy a new car. Impressed. Great communication. Salesman was super helpful in guiding us to the best vehicle for our needs. Will be back
I am really happy with the service i have gotten with Shelor's , the deals that i have gotten with buying autos both for cars and trucks has been very good , both trade ins has been higher then the lowest level that could have offered , lets just say , i like you much better then deals i have gotten in Hillsville from GMCs vechiles
The staffs are pretty friendly. I bought off my leased car from them. I would have given them a five star but I am not happy that they littered on my car during inspection before selling the car. They also did service on my car due to a recall related to fuel injection pump at the same time. Now, I am noticing a crackling sound when turning the steering wheel with the indicator on. The sound was not there before I took my leased car to them. However, I should say Brian Love really helped us a lot to get ...
Great service from the time I walked in. The salesman (Corey) and the finance manager Mr. Viars both stayed late to get me in my truck. Thanks so much. I love my 2021 Voodoo Blue Tacoma TRD Sport!!
Everyone there was very helpful, and knowledgeable about the vehicles. And eager to answer any questions. We were very satisfied with the time spent with us going over the vehicle after purchase as well. We definitely will be back.
Great service. They helped me throughout the process making sure I understood everything from the features to the financing of the vehicle. Very satisfied with the entire process.
My wife and I were very pleased with everyone we dealt with at Shelor Motor Mile. Everyone was very courteous and helpful with our purchase. Thank you Brian Love for everything you did for us.
Ryan ended up going through roughly 15 cars before we could find one that was going to work. But he didn’t give him. He made sure I was taken of from start to finish.
Shannon is always so helpful and insures that we always find a new reasonable car that we will love. He goes beyond and above for us .
When I go to shelor motor mile, I know that they will make every attempt to insure that I drive home in a new car.
Recent, I have purchased Toyota Venza. I am very happy with Mr. Matthew. He is very loyal and helpful to customer. He can make everything possible. Thank you so much Matthew for you wonderful service.
helpful and efficient. They had my car ready when requested. The cost was reasonable and I plan on coming back here when the next service appointment is required.
Very Clean and professional. Matthew was easy to work with and answered all of or questions about our new RAV4. Easy buying experience, process only took about 3 hours from start to finish.
It was the best car buying experience I’ve had. Very helpful and understanding of what we wanted in a car. Not pushy at all, no hassle. Definitely recommend friends and family to come to Shelor Toyota.
Fast process, friendly people, and a fair deal. I am very pleased with my purchase and recommend the dealership. I had a much better experience with Shelor than I did dealing with Haley Toyota.
A very pleasant buying experience. Stephen Lancaster was quite knowledgeable and low key. They let me take the car home overnight which was very useful in making my decision to buy it. I have bought Toyota cars from other dealerships in the area but this was the best experience I have had.
Great buying experience Salesman Jonathan was professional and informative without being pushy or trying to get me out of my price range I would recommend them to anyone looking to buy a vehicle
We have been very satisfied with Shelor Toyota. This is the 3rd new Toyota that we have bought and John Nixon has been with us every step. We trust him and have recommended him to friends. The service department has been very accessible and thorough with their service.
I have purchased several vehicles, and always Mr . Ryan Wildman has never let me down definitely a five star salesman. I be returning very soon.
Excellent buying experience. The staff was very friendly and accomodating in every aspect of the trade we made. The location was clean and comfortable as well. I highly recommend Shelor Toyota!
Shelor Motor Mile is an excellent choice for maintenance on cars and though I haven't bought a car from them I would expect the same.
Always a pleasant experience when getting service at Shelor Toyota. Quick to get my vehicle in and get it back before promised. Excellent customer service.
The Best car buying experience, hands down! And I’ve purchased lots of cars! Awesome sales and management team. Kudos guys. Overall great experience. I will defiantly buy from Shelor again
Always very courteous and friendly. They always explain everything and only do what is needed. Area is clean and waiting area is very comfortable. Service hours are very convenient.
Steve Lancaster is such a professional salesman. Always available with answers. I highly recommend that others visit Shelor Motor Mile Toyota and ask for Steve!
Not happy with my experience because there were to many hard credit inquiries and I wasn't made aware of it until I got home and checked my credit report several days later! If I had known there were going to be that many inquiries, I would not have bought the car! Not pleased at all withholding that info!
Corey was great to work with. Others in the office were very polite and friendly. I did notice that someone bought lunch for the employees who were very busy. Thought this was a great way to show how they appreciate the employees. The only negative issue was the deal included window vents. Called a few days later and was told they can’t get vents for my car. I found them on line.. I’m out vents after we made an agreement. Lesson to me get things done before you leave twitch the vehicle.
I am very happy with my experience at your dealership. Matthew Moore was helpful and provided good information about the Toyota I purchased. I appreciate. that he signed me up for the alert in case of an accident through Toyota.
It was my first time buying a car and Beverly made the process so great! She was very knowledgeable in the cars we were interested in and answered all our questions. We appreciate all your help!
Matt Moore and Joshua easy to work with, great communication, the entire process was quite simple. Much of the process done online, except valuing my trade in. Spent a little over an hour at the dealership. Love my new car!
Extremely pleasant young man that checked us in and out. Estimate of time for repair was exact. Comfortable area to wait. I would highly recommend
Service was quick, reliable, precise, trustworthy, and the cost was within $3 of the $1174 quote and very reasonable! I was in the next morning and out quickly!
I trust this place, they do a great job. The employees are very nice and go above and beyond to help. They go over the paperwork afterwards to let you understand all that was done. Great job.
I had my oil change and tire rotation. It was fast this time. Great services, great customer service and excellent management. I will come back
Ryan was very cooperative and informative. Walked us through every step. Stayed late to make sure our needs were met. Thanks shelor automotive for you excellent service
Always outstanding, very professional and they do great work. I would highly recommend Shelor Toyota service to anyone, it just backs up the Toyota reputation.
Brendan and Jonathan were excellent to work with! Able to get my price where I wanted with exactly the vehicle I wanted. I didn't have to do hardly anything as they answered all my questions and got me all set up with everything I needed! Will always go back to them for my vehicle needs!
Hands down the best car buying experience I’ve ever had! Ryan was wonderful to work with. He and Chris both made the experience fun and made sure I was happy with my purchase.
Great service. Have bought two vehicles from there now and have had no problems either time. Employees were knowledgeable about their jobs and were a huge help.
Pleasure to deal with. Smooth transaction from beginning to end. Happy customer. Would recommend friends and family to them. Will definitely be a return customer.
The staff in the service department are top notch in every respect. "Eric" was the one assisting me. Upon arrival, Eric came out to the car, greeted me, answered all of my questions and then proceeded to assist on every aspect of my visit including placing a new battery in the vehicle fab. Each time I have gone to Shelor Toyota for car servicing, I've been treated with dignity and respect. I highly recommend this dealership for Toyota vehicle maintenance. While there, I spoke with a sales person, Beverly, about a trade-in and possible purchase.
A pleasure doing business with Shelor Toyota. Beverly Messick took care of every detail of our purchase, and Andrew was a pro with paperwork. Thanks!
Kathy and Ryan at Shelor Toyota were excellent. Kathy worked with us on the phone and referred us to Ryan at the dealership. Ryan was courteous, knowledgeable, and patient with us. He took the time to show us different models and options on the Camry. In the end we purchased a new 2021 Camry. I would highly recommend Shelor for your next vehicle. My only disappointment is that this was my first time buying from them.
First time ever buying a new car from them. Could not have been treated any better. Thanks Eric Tignor you were great Thanks Service Department 👍
I can only say that the staff is an exceptional group of individuals. I had to have major work done on my Toyota Corolla. they were able to provide for me a rental vehicle until my car could be repaired. After parts were ordered it was just a day before I was able to pick up my car. Respectful, courteous, prompt, responsive, knowledgeable are some of the words I would use to describe the Toyota staff members( especially Dustin). I have trusted them to service my car since purchase 9 years ago.
So pleased with our experience purchasing our Toyota Highlander! Michelle Vaught was very knowledgeable and exceeded expectations. Great experience start to finish! Highly recommend Shelor Motor Mile!
Our Sienna makes the 5th vehicle we have purchased from Shelor. The 1st was a Dodge Ram van. 2nd was our 2006 Prius, 3rd was a 2010 Corolla. 4th, a 2012 Prius (which we still have and it's going strong). We have looked at other dealerships but we always come back to Shelor. They are very helpful without pressuring you. We have used the service department many times and found them to be very efficient and always explained what work should be done and the cost before actually doing the work. I will definitely continue doing business with Shelor!
We have always had very good service experience on our Rav4, so did not hesitate to go there for our new car. Michelle Vaught did a very good job on explaining everything during the process.
The sales staff that assisted us throughout the process was definitely friendly and customer focused. Both Ryan Wildman and Stephen Lancaster were great to work with and I wouldn’t hesitate to recommend either one of them to anyone in the future.
I like to do the business with Beverly messick. She’s help us go through all the questions that we have.. thank you so much..
Very happy with Highlander purchase. Dealership was very clean, everyone was very helpful. The salesman was very friendly and helpful. This is my second purchase, I would highly recommend Shelor Toyota to anyone.
Awesome and friendly staff every time I get my tacoma service done with them. In and out with in a reasonable time frame. Also look Beverly up when looking for a new ride.
They are always polite and ready to help you with any service. Thanks for all you do Scott!! SHELOR — You need to fix your website so it does not require minimum words.
Many years a dealership to depend and rely on. We have two Toyotas that we love and its a choice that we know we will get great service and Shelor will go the extra mile for us. Brad in Toyota service was professional, friendly and kept me informed on my service. And, the cost was very reasonable...way to go Shelor Toyota!!!
Easy to schedule. Fast check-in. Nice waiting area. Fast service. Everything went well. Provided good explanation of the work that was done & explained their recommendations.
Excellent service w/ outstanding service. Experience was like no other purchase. The process was done w/ ease and our salesman was so helpful and layed back.
Outstanding service, very polite and personable. My car was finished in a very reasonable time. The waiting room was clean and social distancing! Thanks you!
Excellent experience. Second new car purchased from them. Would recommend them to anyone to buy a new car. Also, service on first car has been excellent.
Had a good experience shopping for a new 4Runner at Shelor Toyota, Matt was informative, helpful and kind. It was a convenient and easy experience.
Shelor was so helpful in helping me find a car that I love. Brian was great and gave me wonderful customer service. I would recommend them to anyone looking for a car. Best car dealer ship I have ever worked with.
Will highly recommend to family and friends. Found the vehicle I have been searching for followed up by a staff willing to work with me.
They were the only place that had the style of van we were looking for, with the features required for the area we live in.
Awesome- customer centric and do first class work in a timely and professional manner. Glad I bought my 4Runner there! I had choices of where to purchase- I made the correct one with Shelor!
I have found this dealership to be very professional. Everybody is very helpful and willing to go the extra mile for customer service. I will continue to bring my vehicle for service.
Very friendly and willing to help with all questions. Great about test drive of 2 different brand vehicles. Did not felt pressure to buy any particular vehicle.
John Nixon is a fantastic salesman. My family has been buying from Shelor for years. Tony Amoroso is also great to deal with. The guys at Toyota are the best!! Love Eugene in finance as well, I always ask if he is available.
I brought a new Kia Sportage. From the time we got there we got excellent service. Our Salesman,Joey was "Awesome ". Thru the whole process from picking out my new Kia all the way to Financing it went smoothly!!! Thank-You Shelor Motor Miles for everything!!!
The salesman that represented Shelor Motor Mile I would recommend in every way , although we did not purchase a vehicle there , he was the most courteous and understanding person to try and find a vehicle to meet our needs . If you visit the dealership ask for Ryan East!
I came to Shelor because Ronnie Dean Echols works there and he has always given me a fair deal and I trust him. I highly recommend him and his staff.
