Customer Testimonials
Shelor dealerships are first class. Always polite and let you know up front what is going on
Our salesperson was awesome he was very friendly and knowledgeable. I would recommend motor mile to a friend. I just wish the manager was more negotiable on the price
Dustin in the Parts and Maintenance is very kind and approachable. He keeps what is usually a depressing occurrence happy and hopeful. I will definitely be using them whenever I’m in the area.
Clinton is absolutely amazing. Professional, patient and so personable. My husband saw a car he wanted and Clinton made it happen. Definitely suggest him if you go.
1st time buyer at Shelor. Was great experience. Sale person was very friendly, polite and very knowledge
I appreciated MacKenzie being kind, courteous and helpful. She assured me our van would be ready by 11:30 and thankfully it was ready, even sooner than promised.
I have purchased five cars from this dealership and would not hesitate to purchase another one! They have always had my best interest at heart and have treated me like family!
Purchased a pre owned 2019 Highlanger. Got exactly what I wanted. Excellent salesperson (Beverly) and got a excellent deal
This was my real first time buying a car was super nervous until I met Daniel Paige that got me in the car I always wanted special thanks to him and the Shelor motor mile team .
Natavis was a great car salesman to work with. Answered all my questions and did not force the sale on me. Very calm nature and easy spoken. Thank you again Shelor Motors and Natavis.
Very satisfied with the service today. Eric very pleasant and informative The service was done in a very timely manner. It was a great visit
Great dealership and great customer service. Always helpful and nice
I appreciated the time he took to show me the features my new Toyota came equipped with. His knowledge of the process of purchasing a vehicle made the procedures move quickly.
Stephen is the best!!!!! He guided us through all our options, gave us updates on the car delivery and made everything feel smooth. He also took his time to go over every detail and option the car offers. We really appreciate him and I am sure he treats everyone the same!
Carson Poole, Mike Jones are two of the best, very professional and a pleasure to be around, next car buying will definitely be at Shelors!!
Service was good, however wait time for Express Service was extraordinarily long. Two to Three hours .
Excellent experience buying from Shelor, again. Great service from start to finish. Kwaku(Kay) was extremely friendly and helped with everything starting from feature selection all the way to taking delivery and taking family pictures with our new vehicle. Everyone else we encountered at Shelor was pleasant and very helpful.
Fast affordable service.
Oil change and tire rotation. In and out quickly and everything was explained to me clearly at a somewhat fair price. Good experience overall.
Great place to purchase a new car!! Great experience all the way around!
We did maintenance including batteries replacement on 01/14/2023 at McGeorge Toyota(Richmond) , but not sure why my son couldn’t restarting the car yesterday, called AAA jumped the car and then we dropped the car at Shelor Toyota yesterday (Sunday), Shelor Toyota found battery issue and did replacement for the battery again today ; thanks for the quick response and perfect working; all the ladies on the phone were very nice also 😄!!! Thank you so much!!
Had a great experience today, the Shelor Toyota team was very helpful and courteous. Took care of things and it was very economical.
Service in 2022 Tundra was all I could hope for. Andrew went the extra mile to make sure all the service was completed and done right.
Very warm and friendly.
Another great visit in experience with a Shelor service department. Got my vehicle done quickly in for less than what they quoted.
Great service. Quick and timely. People were friendly.
Perfect day. They got me in and out in less than an hour and didn’t try to sell me extra stuff. Staff was very positive.
Dustin was extremely kind and helpful during my visit
Very professional and great customer service and reliable for repairs, have used For repairs or service for my 07 Tundra Will continue returning for neede service
We are so glad we found Shelor MM. The salesperson we had, Natavis, was very helpful, friendly, and polite. He made our trading process smooth and simple. We will be shopping at Shelor MM again and hopefully with Natavis as our salesperson!
Buying a new vehicle isn't fun right now. Beverly made it alot better. She is warm, friendly, and very helpful. She kept us updated and let us know when a "close match" was bequeathed upon them from Toyota. In the end we're very happy.
Excellent service great workforce is why I am a repeat customer and recommend this dealer to my friends.
I was looking for myself the highlighter 2023 version. Kay he helped me find the car. working agile in just 4 weeks. 5 stars and selling at the right price at a time when there are not many new cars
Our salesperson was Matt Moore. He was great to work with and kept us informed throughout the process of ordering and purchasing our new vehicle. Overall a very positive experience.
Fast service and the associates were very kind and helpful
Cody was particularly helpful. Kept me well informed. Showed a true concern for a timely turnaround. I have trusted my vehicle to shelor since it's purchase in 2010. They have always given me great service and I would recommend them to anybody. No one else will ever touch my car!
We had a wonderful experience trading vehicles at Shelor Motor Mile Toyota. Natavis was very knowledgeable about the vehicle we bought and also very helpful leading us through the purchase, paperwork, and educating us about our purchase before we drove home. He was very friendly, polite, and helpful. Thank you Natavis and Shelor MM!
Fantastic service, transparent with pricing, and the fastest I have ever walked out with a new car!
Good customers service, answer all the questions we ask, I strongly recommend to other friends.
Got the job done and in great time. Was called before work was done. I liked that.
My recent experience with Shelor Toyota was excellent. I never felt pressured at all. I thought the staff was honest and well informed. It is they're job to be kind and patient and they do that job very well. I highly recommend Shelor Toyota.
Natavis made the process of buying a vehicle a breeze. Very helpful and thorough in explaining everything. Would definitely recommend seeing him for your car buying needs!
Always professional and personnel are timely in the work done, whether routine maintenance work or more intensive needs like tire replacement. We state our needs and transportation needs and tires are recommended that address our needs.
Very friendly and reasonable!
Ryan Wildman detailedly explained us with all the choices available. He was patient when dealing with us. Took time to go through the entire process. Was humble and very open to any questions. Apart from getting a slight mixup on the APr which was not his fault, all in all a great working experience at Shelor Toyota.
Ryan Wildman made sure I understood everything and answered ever question I had. Looked for what I asked and found me a great truck! Had time for anything I wanted to know even when not at work. Need a Toyota…go see Ryan at Shelor Toyota !!
I like being able to drive in and be able to get service rather quickly.
Beverley M. was Amazing from start to finish. She was very personable, knowledgable, friendly while taking her time to explain every apsect of purchasing a New 2023 Tacoma. Once the truck was on the lot, she explained and help me navigate the "fancy" extras. It was obvious she understood this was a huge financial purchase for me. I appreciate her attention, patience, understanding through the process. I highly recommend her for a New Vehicle.
Awesome facility, sales and service are first class, very knowledgeable, helpful and courteous. I will definitely recommend to friends and family.
Wonderful experience! Greg Revin and Steve Lancaster made the sales process simple and enjoyable. Shelor has earned all my future business, and I recommend them to anyone in the market for a vehicle.
This started as a day to take the older truck to get serviced. During the wait my wife came and picked me up and we enjoyed some localized events while waiting for service to be done. We got the message it was finished come and pick up ur auto we headed back to Shelors to get truck once truck I asked wife what’s next she said let’s take a look at what’s available at dealership. Once there met up with Bob asked him about other truck s in inventory and can we view them? He was very ...
Very easy and quick. Everyone was very nice and answered all my questions.
Shelor customer service is unbeatable. I have purchased vehicles 2X and both times I have left very happy. They make the car buying process less stressful so you can really enjoy selecting your ride. Rodney the sales manager was thorough and made it very easy to begin the buying process online. Natavis the sales associate put me in a car that was even better than what I had expected to drive off in. He listened to my likes/wants and selected a car perfectly. In the past, Steve has also been wonderful to work with in sales! If you’re ...
Can’t say enough about how amazing Steven and Brian were. Made the process so easy for us from start to finish. They kept us informed, were clear with every aspect of the transaction, and were so friendly and professional. One of the smoothest buying experiences we’ve had.
Nice people, excellent service.
I had a positive experience. My sales rep, Corey was very professional and helpful in getting my new Tacoma.
Service was EXCELLENT!! New wheels and tires! Great price and top shelf service
Fantastic service, great deals, friendly employees
Kwaku was great. Explain everything about the vehicle. Made the buying experience great. Dealership was very clean.
Total professionals and good people. They make car buying easy and fun.
Nice place nice people , Brian Love helped with all the necessary informations.
Great working with Brandon and all who was involved in the purchase of our new vehicle. Everyone was so very nice and helpfull.
Natavis was very friendly, was quick getting paperwork together and us completing the paperwork. My first experience buying a car was perfect. Thank you.
Hilda and Beverly were amazing! Great experience with entire team. I buy all of my vehicles at shelor.
Very honest and efficient, very helpful. Good service, upfront. To the point and not fake at all
Great experience. I had a certain budget and heavy list of needs. Brendan took his time and went over all of my options. And the next day I had a question and he still was there to help with a smile, in zero degrees btw.
Always a fantastic experience at Shelor Toyota Service Center. Eric was fantastic and squeezed me in when I showed up 10 minutes before they all went on lunch. They managed to get me a new alternator the same day and back on the road the next day. I can't say enough good things about the work they do here!
Entire staff was polite and helpful.
Jordan was very thorough and professional and made me feel very confident in my decisions today. Pleasurable in her presentation all around!
Dustin was very friendly and a joy to work with. We appreciated his professionalism and great communication.
Excellent service!
Easy to schedule an appointment. Dustin was very professional and clearly explained the service that was performed.
Representatives are always professional and act with customers best interest in mind. We live in Roanoke and drive to Christiansburg because this dealership outshines the one in Roanoke.
Very good to deal with and they work diligently to get you what you want or in the range you requested.
Excellent customer service. Everything went smoothly. Brendan Howard was awesome, took his time and explained things fully. Chad Luther was just as amazing, thorough, and took his time with me. All was very low key and no pressure. I look forward to many years continuing business with Shelor Motor Mile. Well worth the drive in TRAFFIC coming from Roanoke!! Thank you all!
It was a wonderful buying experience, the team stayed past closing to ensure we were taken care of. Special shout to Beverly Messick for being so helpful, personable, and enjoyable to work with.
Highly respectful consideration of customers, dealership team work together well with positive attitude, good experience
Great service by Nikki and the Shelor team today. Quick and efficient! Thanks!!