Customer Testimonials

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DealerRater May 8, 2021
 

Salesman was very knowledgeable about the Corolla and was able to answer all questions that I had. The dealership was very clean and very friendly.

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DealerRater May 6, 2021
 

Service was good and the shuttle was very nice to transport me to work on time. (Recall Service) for 2019 RAV 4. Erin called me when the service was complete.

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DealerRater May 5, 2021
 

Can't say enough about the customer service from start to finish. After working with another dealer with no results I called Shelor. Carson was welcoming and got us set up with Michelle who got us into the vehicle we wanted and was able to keep us within our budget.. Honestly a hassle free buying experience. Highly recommend.

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DealerRater May 5, 2021
 

Ryan Wildman, our sales agent, was extremely helpful in providing assistance to help us make an informed decision concerning this purchase. We evaluated autos from several dealers over a 4-6 week period, and Ryan was by far the best sales rep with whom we interacted. He never was pushy, but checked periodically to see if we needed anything to help us make a decision. I definitely will recommend that family and friends considering a Toyota purchase consult with Ryan at Shelor Motor Mile.

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DealerRater May 4, 2021
 

Matthew was trustworthy and ensured I was aware of all processes. He was very courteous and a true professional. I will recommend Shelor to my friends

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DealerRater May 4, 2021
 

It is always a great experience when buying a car at the Shelor Motor Mile, everyone is very knowledgeable and nice. They took care of everything I needed.

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DealerRater May 2, 2021
 

The 2018 Sienna minivan was the second used Toyota Matt Moore helped my wife and I to locate for purchase. Matt is a pleasure to work with and will be the first person we contact when needing another vehicle, Toyota or otherwise. The surprise plus with this transaction was the low APR loan Shelor provided -- more than a full percentage point less than our own bank (with whom we have had accounts for just over 25 years). This dealership is first rate.

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DealerRater Apr 26, 2021
 

Great service ,nothing unexpected ,always ready for me when I get there. Service was the reason for purchasing from this dealership rather than my local one .

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DealerRater Apr 24, 2021
 

Love my new RAV4! Michelle was great to work with and made my trade very easy. I took my Camry in for service and drove off with a new RAV4!

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DealerRater Apr 24, 2021
 

Literally love my new Tundra, 1794 edition. Had a very small issue with steering wheel trim, and dropped in to show head of dealership service dept. He told me to let him know when I would be back for 1st service (5000 miles) and he would replace entire steering wheel. I am a "seasoned" citizen and value service more than I once did. These folks are great.

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DealerRater Apr 24, 2021
 

Michele was very professional and low pressure salesperson. Shelor Toyota doesn’t try to sneak in extra fees and charges like some dealers. Pleasant experience

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DealerRater Apr 24, 2021
 

Corey was great - very helpful, informed about the vehicles, polite, friendly. Was looking for new Highlander; however, found a 2020 with low mileage, so purchased the car in the same day. very satisfied.

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DealerRater Apr 24, 2021
 

Beverly is wonderful. There was no high pressure sales. She was warm, funny and accommodating. We loved her! We will definitely be coming back to her for our next car!

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DealerRater Apr 24, 2021
 

Easy and honest to buy a new car. Impressed. Great communication. Salesman was super helpful in guiding us to the best vehicle for our needs. Will be back

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DealerRater Apr 22, 2021
 

I am really happy with the service i have gotten with Shelor's , the deals that i have gotten with buying autos both for cars and trucks has been very good , both trade ins has been higher then the lowest level that could have offered , lets just say , i like you much better then deals i have gotten in Hillsville from GMCs vechiles

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DealerRater Apr 21, 2021
 

The staffs are pretty friendly. I bought off my leased car from them. I would have given them a five star but I am not happy that they littered on my car during inspection before selling the car. They also did service on my car due to a recall related to fuel injection pump at the same time. Now, I am noticing a crackling sound when turning the steering wheel with the indicator on. The sound was not there before I took my leased car to them. However, I should say Brian Love really helped us a lot to get ...

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DealerRater Apr 21, 2021
 

Great service from the time I walked in. The salesman (Corey) and the finance manager Mr. Viars both stayed late to get me in my truck. Thanks so much. I love my 2021 Voodoo Blue Tacoma TRD Sport!!

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DealerRater Apr 17, 2021
 

Everyone there was very helpful, and knowledgeable about the vehicles. And eager to answer any questions. We were very satisfied with the time spent with us going over the vehicle after purchase as well. We definitely will be back.

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DealerRater Apr 17, 2021
 

Great service. They helped me throughout the process making sure I understood everything from the features to the financing of the vehicle. Very satisfied with the entire process.

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DealerRater Apr 16, 2021
 

My wife and I were very pleased with everyone we dealt with at Shelor Motor Mile. Everyone was very courteous and helpful with our purchase. Thank you Brian Love for everything you did for us.

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DealerRater Apr 15, 2021
 

Ryan ended up going through roughly 15 cars before we could find one that was going to work. But he didn’t give him. He made sure I was taken of from start to finish.

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DealerRater Apr 14, 2021
 

Shannon is always so helpful and insures that we always find a new reasonable car that we will love. He goes beyond and above for us .

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DealerRater Apr 13, 2021
 

When I go to shelor motor mile, I know that they will make every attempt to insure that I drive home in a new car.

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DealerRater Apr 13, 2021
 

Recent, I have purchased Toyota Venza. I am very happy with Mr. Matthew. He is very loyal and helpful to customer. He can make everything possible. Thank you so much Matthew for you wonderful service.

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DealerRater Apr 13, 2021
 

helpful and efficient. They had my car ready when requested. The cost was reasonable and I plan on coming back here when the next service appointment is required.

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DealerRater Apr 12, 2021
 

Very Clean and professional. Matthew was easy to work with and answered all of or questions about our new RAV4. Easy buying experience, process only took about 3 hours from start to finish.

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DealerRater Apr 12, 2021
 

It was the best car buying experience I’ve had. Very helpful and understanding of what we wanted in a car. Not pushy at all, no hassle. Definitely recommend friends and family to come to Shelor Toyota.

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DealerRater Apr 12, 2021
 

Fast process, friendly people, and a fair deal. I am very pleased with my purchase and recommend the dealership. I had a much better experience with Shelor than I did dealing with Haley Toyota.

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DealerRater Apr 8, 2021
 

A very pleasant buying experience. Stephen Lancaster was quite knowledgeable and low key. They let me take the car home overnight which was very useful in making my decision to buy it. I have bought Toyota cars from other dealerships in the area but this was the best experience I have had.

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DealerRater Apr 7, 2021
 

Great buying experience Salesman Jonathan was professional and informative without being pushy or trying to get me out of my price range I would recommend them to anyone looking to buy a vehicle

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DealerRater Apr 4, 2021
 

We have been very satisfied with Shelor Toyota. This is the 3rd new Toyota that we have bought and John Nixon has been with us every step. We trust him and have recommended him to friends. The service department has been very accessible and thorough with their service.

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DealerRater Apr 4, 2021
 

I have purchased several vehicles, and always Mr . Ryan Wildman has never let me down definitely a five star salesman. I be returning very soon.

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DealerRater Apr 3, 2021
 

Excellent buying experience. The staff was very friendly and accomodating in every aspect of the trade we made. The location was clean and comfortable as well. I highly recommend Shelor Toyota!

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DealerRater Apr 3, 2021
 

Shelor Motor Mile is an excellent choice for maintenance on cars and though I haven't bought a car from them I would expect the same.

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DealerRater Apr 3, 2021
 

Always a pleasant experience when getting service at Shelor Toyota. Quick to get my vehicle in and get it back before promised. Excellent customer service.

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DealerRater Mar 30, 2021
 

The Best car buying experience, hands down! And I’ve purchased lots of cars! Awesome sales and management team. Kudos guys. Overall great experience. I will defiantly buy from Shelor again

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DealerRater Mar 27, 2021
 

Always very courteous and friendly. They always explain everything and only do what is needed. Area is clean and waiting area is very comfortable. Service hours are very convenient.

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DealerRater Mar 26, 2021
 

Steve Lancaster is such a professional salesman. Always available with answers. I highly recommend that others visit Shelor Motor Mile Toyota and ask for Steve!

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DealerRater Mar 25, 2021
 

Not happy with my experience because there were to many hard credit inquiries and I wasn't made aware of it until I got home and checked my credit report several days later! If I had known there were going to be that many inquiries, I would not have bought the car! Not pleased at all withholding that info!

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DealerRater Mar 24, 2021
 

Corey was great to work with. Others in the office were very polite and friendly. I did notice that someone bought lunch for the employees who were very busy. Thought this was a great way to show how they appreciate the employees. The only negative issue was the deal included window vents. Called a few days later and was told they can’t get vents for my car. I found them on line.. I’m out vents after we made an agreement. Lesson to me get things done before you leave twitch the vehicle.

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DealerRater Mar 23, 2021
 

I am very happy with my experience at your dealership. Matthew Moore was helpful and provided good information about the Toyota I purchased. I appreciate. that he signed me up for the alert in case of an accident through Toyota.

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DealerRater Mar 20, 2021
 

It was my first time buying a car and Beverly made the process so great! She was very knowledgeable in the cars we were interested in and answered all our questions. We appreciate all your help!

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DealerRater Mar 20, 2021
 

Matt Moore and Joshua easy to work with, great communication, the entire process was quite simple. Much of the process done online, except valuing my trade in. Spent a little over an hour at the dealership. Love my new car!

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DealerRater Mar 20, 2021
 

Extremely pleasant young man that checked us in and out. Estimate of time for repair was exact. Comfortable area to wait. I would highly recommend

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DealerRater Mar 20, 2021
 

Service was quick, reliable, precise, trustworthy, and the cost was within $3 of the $1174 quote and very reasonable! I was in the next morning and out quickly!

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DealerRater Mar 19, 2021
 

I trust this place, they do a great job. The employees are very nice and go above and beyond to help. They go over the paperwork afterwards to let you understand all that was done. Great job.

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DealerRater Mar 19, 2021
 

I had my oil change and tire rotation. It was fast this time. Great services, great customer service and excellent management. I will come back

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DealerRater Mar 19, 2021
 

Ryan was very cooperative and informative. Walked us through every step. Stayed late to make sure our needs were met. Thanks shelor automotive for you excellent service

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DealerRater Mar 18, 2021
 

Always outstanding, very professional and they do great work. I would highly recommend Shelor Toyota service to anyone, it just backs up the Toyota reputation.

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DealerRater Mar 16, 2021
 

Brendan and Jonathan were excellent to work with! Able to get my price where I wanted with exactly the vehicle I wanted. I didn't have to do hardly anything as they answered all my questions and got me all set up with everything I needed! Will always go back to them for my vehicle needs!

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DealerRater Mar 15, 2021
 

Hands down the best car buying experience I’ve ever had! Ryan was wonderful to work with. He and Chris both made the experience fun and made sure I was happy with my purchase.

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DealerRater Mar 13, 2021
 

Great service. Have bought two vehicles from there now and have had no problems either time. Employees were knowledgeable about their jobs and were a huge help.

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DealerRater Mar 13, 2021
 

Pleasure to deal with. Smooth transaction from beginning to end. Happy customer. Would recommend friends and family to them. Will definitely be a return customer.

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DealerRater Mar 13, 2021
 

The staff in the service department are top notch in every respect. "Eric" was the one assisting me. Upon arrival, Eric came out to the car, greeted me, answered all of my questions and then proceeded to assist on every aspect of my visit including placing a new battery in the vehicle fab. Each time I have gone to Shelor Toyota for car servicing, I've been treated with dignity and respect. I highly recommend this dealership for Toyota vehicle maintenance. While there, I spoke with a sales person, Beverly, about a trade-in and possible purchase.

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DealerRater Mar 12, 2021
 

A pleasure doing business with Shelor Toyota. Beverly Messick took care of every detail of our purchase, and Andrew was a pro with paperwork. Thanks!

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DealerRater Mar 11, 2021
 

Kathy and Ryan at Shelor Toyota were excellent. Kathy worked with us on the phone and referred us to Ryan at the dealership. Ryan was courteous, knowledgeable, and patient with us. He took the time to show us different models and options on the Camry. In the end we purchased a new 2021 Camry. I would highly recommend Shelor for your next vehicle. My only disappointment is that this was my first time buying from them.

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DealerRater Mar 11, 2021
 

First time ever buying a new car from them. Could not have been treated any better. Thanks Eric Tignor you were great Thanks Service Department 👍

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DealerRater Mar 10, 2021
 

I can only say that the staff is an exceptional group of individuals. I had to have major work done on my Toyota Corolla. they were able to provide for me a rental vehicle until my car could be repaired. After parts were ordered it was just a day before I was able to pick up my car. Respectful, courteous, prompt, responsive, knowledgeable are some of the words I would use to describe the Toyota staff members( especially Dustin). I have trusted them to service my car since purchase 9 years ago.

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DealerRater Mar 10, 2021
 

So pleased with our experience purchasing our Toyota Highlander! Michelle Vaught was very knowledgeable and exceeded expectations. Great experience start to finish! Highly recommend Shelor Motor Mile!

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DealerRater Mar 7, 2021
 

Our Sienna makes the 5th vehicle we have purchased from Shelor. The 1st was a Dodge Ram van. 2nd was our 2006 Prius, 3rd was a 2010 Corolla. 4th, a 2012 Prius (which we still have and it's going strong). We have looked at other dealerships but we always come back to Shelor. They are very helpful without pressuring you. We have used the service department many times and found them to be very efficient and always explained what work should be done and the cost before actually doing the work. I will definitely continue doing business with Shelor!

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DealerRater Mar 6, 2021
 

We have always had very good service experience on our Rav4, so did not hesitate to go there for our new car. Michelle Vaught did a very good job on explaining everything during the process.

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DealerRater Mar 6, 2021
 

The sales staff that assisted us throughout the process was definitely friendly and customer focused. Both Ryan Wildman and Stephen Lancaster were great to work with and I wouldn’t hesitate to recommend either one of them to anyone in the future.

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DealerRater Mar 5, 2021
 

I like to do the business with Beverly messick. She’s help us go through all the questions that we have.. thank you so much..

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DealerRater Mar 3, 2021
 

Very happy with Highlander purchase. Dealership was very clean, everyone was very helpful. The salesman was very friendly and helpful. This is my second purchase, I would highly recommend Shelor Toyota to anyone.

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DealerRater Mar 3, 2021
 

Awesome and friendly staff every time I get my tacoma service done with them. In and out with in a reasonable time frame. Also look Beverly up when looking for a new ride.

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DealerRater Mar 3, 2021
 

They are always polite and ready to help you with any service. Thanks for all you do Scott!! SHELOR — You need to fix your website so it does not require minimum words.

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DealerRater Mar 3, 2021
 

Many years a dealership to depend and rely on. We have two Toyotas that we love and its a choice that we know we will get great service and Shelor will go the extra mile for us. Brad in Toyota service was professional, friendly and kept me informed on my service. And, the cost was very reasonable...way to go Shelor Toyota!!!

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DealerRater Mar 2, 2021
 

Easy to schedule. Fast check-in. Nice waiting area. Fast service. Everything went well. Provided good explanation of the work that was done & explained their recommendations.

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DealerRater Mar 1, 2021
 

Excellent service w/ outstanding service. Experience was like no other purchase. The process was done w/ ease and our salesman was so helpful and layed back.

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DealerRater Feb 28, 2021
 

Outstanding service, very polite and personable. My car was finished in a very reasonable time. The waiting room was clean and social distancing! Thanks you!

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DealerRater Feb 27, 2021
 

Excellent experience. Second new car purchased from them. Would recommend them to anyone to buy a new car. Also, service on first car has been excellent.

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DealerRater Feb 25, 2021
 

Had a good experience shopping for a new 4Runner at Shelor Toyota, Matt was informative, helpful and kind. It was a convenient and easy experience.

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DealerRater Feb 23, 2021
 

Shelor was so helpful in helping me find a car that I love. Brian was great and gave me wonderful customer service. I would recommend them to anyone looking for a car. Best car dealer ship I have ever worked with.

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DealerRater Feb 22, 2021
 

Will highly recommend to family and friends. Found the vehicle I have been searching for followed up by a staff willing to work with me.

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DealerRater Feb 22, 2021
 

They were the only place that had the style of van we were looking for, with the features required for the area we live in.

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DealerRater Feb 19, 2021
 

Awesome- customer centric and do first class work in a timely and professional manner. Glad I bought my 4Runner there! I had choices of where to purchase- I made the correct one with Shelor!

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DealerRater Feb 18, 2021
 

I have found this dealership to be very professional. Everybody is very helpful and willing to go the extra mile for customer service. I will continue to bring my vehicle for service.

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DealerRater Feb 18, 2021
 

Very friendly and willing to help with all questions. Great about test drive of 2 different brand vehicles. Did not felt pressure to buy any particular vehicle.

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DealerRater Feb 17, 2021
 

John Nixon is a fantastic salesman. My family has been buying from Shelor for years. Tony Amoroso is also great to deal with. The guys at Toyota are the best!! Love Eugene in finance as well, I always ask if he is available.

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DealerRater Feb 17, 2021
 

Eric is the best,he always does a great job helping to make sure everything is done right.I would never go anywhere else.I love everything about Shelor and only would go there.Great job guys

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DealerRater Feb 13, 2021
 

Brian Love was super to work with in our purchase of a new C-HR. He understood our constraints and worked with us to achieve our goal. His friendliness and knowledge of the car are top notch. We traveled over two hours just to buy from Shelor. This is the second vehicle we have bought from Shelor and we will not hesitate to buy from them again. Thanks again, Brian and Shelor, for your great prices and selections.

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DealerRater Feb 13, 2021
 

This was my first time buying from Shelor Toyota Beverley was great to work with and is very knowledgeable. the process went very quickly. I am enjoying my new Camry.

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DealerRater Feb 13, 2021
 

The service center personnel are great here. We have a nice clean environment to wait in and the crew take excellent care of your vehicle. Prices are reasonable and I'm recognized whenever I come in for service.

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DealerRater Feb 10, 2021
 

Michelle was excellent to work with. She knew our budget and found us a car within our price range and great payment options. I really appreciate all her and the shelor toyota team has done for us.

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DealerRater Feb 10, 2021
 

Eric always meets me with smile. He always goes over the reason for my appointment and ask if there is any other concerns. He keeps me informed of the issue for the reason I'm there and the results to how it was fixed. he keeps me up to date on the time it will be for my truck to be finished. The waiting room is always clean. The bathrooms are perfect.

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DealerRater Feb 9, 2021
 

The folks in sales and financing were friendly, helpful, and not pushy. Beverley found the exact vehicle that I wanted and was extremely helpful in explaining the vehicle's features. Financing got me a good rate and processed the paperwork quickly. Couldn't ask for a better experience.

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DealerRater Feb 9, 2021
 

Bryon was very helpful and took his time to explain features to use. He was very thoughtful and didn’t get upset when we asked the same questions

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DealerRater Feb 6, 2021
 

Still the best folks to service your vehicle!! Quick service and friendly staff!! Highly recommended this team for your vehicle service needs! Thanks to Dustin for another great service experience!

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DealerRater Feb 6, 2021
 

Words cannot describe the effort, time, patience, and overall hard work of Jonathan and Chris at Shelor Toyota. They are head and shoulders above the rest.

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DealerRater Feb 5, 2021
 

The dealership was great but the salesman was one of the best we have worked with ever. Thank you for all the help will be back

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DealerRater Feb 3, 2021
 

They are great and very professional I’m well satisfied with the service they all the time when they service my vehicle always go there

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DealerRater Jan 30, 2021
 

Amazing place to work with! Highly recommended! they are super friendly! They make the process very easy for you! I would definitely tell family and friend to go there for all the Toyota needs! Stephan was amazing!

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DealerRater Jan 29, 2021
 

John Nixon was wonderful in assisting us with the purchase of our new Toyota. We are pleased with our new vehicle and recommend this dealership to others!

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DealerRater Jan 29, 2021
 

Beverly Messick did a great job helping us with our purchase. We did our research before hand and the internet sales manager Neal was prompt in response and was helpful in getting the pricing right to be competitive with what we could get at other dealerships. Thank you both for making the car shopping experience a pleasant experience.

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DealerRater Jan 27, 2021
 

Very professional and courteous staff. Would highly recommend .They explain what they are going to do and then tell you what they have done and give feedback on what you might need to keep an eye on . Clean , large waiting area.

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DealerRater Jan 27, 2021
 

awesome experience, highly recommended, everyone very nice, steven lancaster salesman was very knowlegable and helpful on showing us all the gadgets on our 2021 4runner, plenty of stock,

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DealerRater Jan 26, 2021
 

Matthew Moore helped us to find the truck we wanted, gave us a great deal on a it, was very efficient, courteous and accommodating. Answered all our questions. Great salesman!

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DealerRater Jan 26, 2021
 

Extremely nice and very efficient. They were on time in getting my car ready. It had two recalls and they did them while I was there.

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DealerRater Jan 26, 2021
 

Great place to purchase a vehicle. More stock and variety. Sales Person, Brian Love, was very helpful and accommodating. Gave us a great value for our trade too. Our "Just looking" became "let's buy". He was very quick to return our calls, answer our questions, and get back to us quickly for additional questions we had. Great experience. This is our 3rd Prius and our 8th Toyota product.

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Cars Jul 30, 2020
 

I brought a new Kia Sportage. From the time we got there we got excellent service. Our Salesman,Joey was "Awesome ". Thru the whole process from picking out my new Kia all the way to Financing it went smoothly!!! Thank-You Shelor Motor Miles for everything!!!

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